Rapid Response for AOG Support
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Overview
On May 31, 2024, at 21:00, a European airline encountered an Aircraft on ground (AOG) situation, threatening its operation and potentially affecting its reputation and customer satisfaction. An alternative aircraft was urgently needed to cover its scheduled flights.
Challenge
The airline’s immediate challenge was to find a replacement aircraft on concise notice. This situation threatened its ability to maintain its flight schedule and uphold its reputation for reliability and customer service.
Our solution
ACC Aviation responded swiftly to the airline’s urgent request. Our actions demonstrate our capability:
Initial Contact and Rapid Assessment: Upon receiving the airline’s request, we immediately started exploring available options, leveraging our extensive global network.
Negotiation and Coordination: We quickly engaged with a partner airline to confirm the availability of an Airbus A320. We proposed a detailed flight schedule and promptly provided our client with the necessary aircraft documentation.
Finalising the Agreement: Through efficient negotiations, we facilitated the rapid signing of an agreement and arranged the operational logistics within hours.
Documentation and Compliance: We ensured the swift delivery of all required documents, including the Air Operator’s Certificate (AOC), Operations Specifications, and insurance certificates, ensuring compliance and readiness for immediate operations.
Client outcomes
Seamless Continuation of Operations: The airline successfully operated its scheduled flights using the leased A320 on June 1st, 2024 and avoided any cancellations.
Preserved Reputation: By swiftly addressing the AOG situation, the airline maintained its reputation for reliability and customer satisfaction.
Cost Efficiency: The prompt solution prevented potential revenue losses and additional costs associated with flight cancellations and passenger compensation.
Key achievements
Experience counts.
Our achievements prove it.
- Securing alternative aircraft and completing agreements within 4 hours
- Managing the ferry of the leased aircraft to the desired departure airport
- Keeping client well-informed 24/7
