Frequently Asked Questions

Private Jet Charter Basics

Common Questions About Chartering a Private Aircraft

Learn how private jet charter works, what affects pricing and how ACC Aviation helps clients source the right aircraft for each journey.

[trust] How does ACC Aviation ensure financial protection and operator safety compliance?

ACC Aviation operates under strict safety and regulatory frameworks. We only partner with AOC-certified (Air Operator Certificate) carriers that meet rigorous international safety, maintenance, and insurance standards. Additionally, your funds are handled transparently through secure escrow accounts to guarantee financial protection for every flight.

[trust] Can you arrange AOG (Aircraft On Ground) recovery or emergency evacuations at short notice?

Yes. Our 24/7 operational team specialises in rapid-response charters for AOG replacement flights, emergency crew movements, and corporate evacuations. We can typically have an alternative aircraft sourced, prepped, and dispatched within hours of confirmation.

[trust] How do your charter solutions compare to fractional ownership or Jet Cards?

On-demand charter with ACC Aviation offers complete flexibility without the heavy upfront capital, monthly management fees, or peak-day restrictions tied to Jet Cards and fractional ownership. You pay only for the exact flights you take, with access to a global fleet rather than being restricted to a single operator’s fleet type.

[trust] What details do I need to provide to get an accurate charter quote quickly?

To receive an accurate, all-inclusive quote, simply provide your departure and arrival destinations, desired travel dates/times, estimated passenger numbers (or cargo weight/dimensions), and any special requirements (e.g., pet travel, specific catering). Our charter brokers will present tailored options within minutes.

[trust] Can ACC Aviation manage complex multi-leg international itineraries?

Absolutely. We regularly manage complex, multi-destination corporate roadshows, sports team tours, and international supply chain routes. Our global team handles all overflight permits, landing approvals, customs coordination, and local airport handling to ensure seamless execution across multiple borders.

[private-jet] [group-charter] How does aircraft charter work?

Aircraft charter allows you to hire an entire aircraft tailored specifically to your route, schedule, passenger group, or cargo payload. With ACC Aviation, the process begins with a detailed review of your travel itinerary, passenger count, destination, preferred timings, and bespoke requirements. Our team then sources and delivers the optimal aircraft solution from our vetted global operator network.

[trust] Does ACC Aviation own the aircraft, and who operates the flights?

No. ACC Aviation is an independent air charter broker and aviation consultancy, not a direct air carrier. We do not own or operate aircraft directly. Instead, we partner with an extensive network of fully licensed, vetted, and safety-verified air operators who execute the flights under strict civil aviation regulatory oversight.

[trust] [group-charter] Will someone oversee flight operations during my journey?

Yes. ACC Aviation provides 24/7/365 operational management and dedicated account supervision for every flight. Where required or requested, we can also deploy dedicated airport representatives and on-board flight riders to manage passenger manifests and real-time flight monitoring.

[private-jet] Can I book a seat on a private jet, or buy a charter to sell individual seats?

No. ACC Aviation provides full aircraft charters only; we do not sell individual seats or offer pay-per-seat private jet bookings. Furthermore, clients are strictly prohibited from reselling individual seats, brokering, or commercialising any portion of the chartered aircraft capacity to third parties.

[private-jet] [group-charter] How far in advance do I need to book an aircraft charter?

While ACC Aviation excels at arranging urgent, short-notice flights within hours, we recommend booking as early as possible. Booking in advance ensures the widest selection of aircraft, optimal airport landing slots, cost efficiencies, and sufficient lead time for custom catering, international permits, or custom aircraft branding.

[private-jet] [group-charter] Which airports can I fly to on a chartered flight?

Private and group aircraft charters provide access to tens of thousands of airports globally, including smaller regional airfields, private FBO terminals, and remote airstrips not served by scheduled commercial airlines. Final airport selection depends on runway length, aircraft performance limits, operational permits, and your destination preferences.

[trust] What is the check-in and security process for private flights?

Passengers on private chartered flights pass through dedicated private aviation terminals, known as Fixed Base Operators (FBOs). This allows you to bypass crowded commercial airport terminals entirely, completing identity verification, security, and customs checks seamlessly in just a few minutes before boarding your aircraft directly.

[trust] What happens if I am delayed or late for departure?

Unlike commercial scheduled airlines, a privately chartered flight operates around your timetable. If you are delayed en route to the airport, your dedicated ACC Aviation account manager will immediately liaise with the aircraft operator, crew, and airport handling agents to hold the aircraft and adjust departure slots where operational permissions allow.

[private-jet] How many passengers can fly on a private jet?

Passenger capacity varies depending on the aircraft class and cabin configuration. Very light jets typically accommodate 4 to 6 passengers; mid-size executive jets seat 7 to 9; long-range heavy jets carry 10 to 16; and VIP executive airliners or commercial charter aircraft can accommodate from 30 to hundreds of passengers.

[private-jet] How much does chartering a private jet cost?

Private jet charter pricing depends on aircraft category, flight duration, routing, positioning fees, and airport landing charges. As a general benchmark, charter rates for turboprops and light jets typically start from £6,000 per flight hour. Contact our charter specialists for an accurate, transparent, and custom all-inclusive quote tailored to your specific itinerary.

[private-jet] [group-charter] Are ground transfers included in the charter price?

Ground transfers are not always included as standard, but ACC Aviation can arrange transport to and from the airport when required. Helicopter transfers can also be coordinated to provide faster access to certain destinations.

[private-jet] [group-charter] Do private jets have Wi-Fi on board?

Many modern executive jets and long-range private aircraft are equipped with high-speed satellite Wi-Fi and onboard internet connectivity. If maintaining internet access, streaming capability, or mobile connectivity is essential for your flight, ACC Aviation will prioritise aircraft options featuring active onboard Wi-Fi.

[private-jet] What kind of food and catering will be served on board?

Onboard catering is customised to your preferences, flight duration, departure airport, and galley equipment. Shorter flights on light jets typically feature premium cold platters, artisan snacks, and refreshments, while larger long-range aircraft offer multi-course hot meals, fine dining, and bespoke dietary options (e.g., vegan, halal, kosher) when requested in advance.

[private-jet] [group-charter] Will there be a flight attendant on my flight?

A flight attendant is standard on heavy jets, super-midsize aircraft, and commercial group charters to ensure safety and cabin service. On light jets or short turboprop flights, dedicated cabin crew are generally not required by aviation regulations, but a flight attendant can often be requested for enhanced onboard service where cabin capacity permits.

[private-jet] Are there washroom and toilet facilities on board private jets?

Yes, most private aircraft feature enclosed washrooms, toilets, and lavatories. Light jets typically feature fully enclosed or semi-private emergency lavatories, while mid-size and long-range executive jets offer spacious private bathrooms with vanity units, and select VIP airliners even include onboard showers.

[private-jet] Can I smoke or vape on board a chartered aircraft?

Smoking and vaping policies are determined strictly by the individual aircraft owner or operator and by aviation safety regulations. If smoking or using electronic cigarettes on board is a requirement, ACC Aviation can specifically source operator options that accommodate smoking policies.

[private-jet] Can I bring pets, dogs, or cats into the cabin?

Yes, pets can often travel in the cabin on private aircraft. ACC Aviation can help arrange a suitable aircraft, secure the necessary operator permissions, provide guidance on documentation and coordinate cabin requirements for pet travel.

[private-jet] Are private jets wheelchair accessible for passengers with reduced mobility?

Yes. ACC Aviation provides full support for passengers requiring wheelchair access or specialised mobility assistance. We coordinate accessible ground transfers, ramp-side vehicle access, specialised boarding equipment, and select aircraft cabins with wide aisles and accessible facilities to guarantee a seamless journey.

[private-jet] Can children and infants travel on a chartered flight?

Yes, infants and children of all ages are welcome on chartered flights. To ensure safety and comfort, clients should advise us of any child car seats, pushchairs, prams, baby travel cots, or specific dietary needs so ACC Aviation can select an aircraft with a suitable cabin layout, seating configuration, and luggage space.

[group-charter] What group sizes and aircraft types can ACC Aviation accommodate?

ACC Aviation handles groups of any size. From 20 passengers on a regional turboprop to over 500 on a wide-body airliner. For large corporate events, sports teams, or conferences, we can also coordinate a series of multi-aircraft flights to transport thousands of delegates to the same destination simultaneously.

[group-charter] What catering and menu options are available for group charter flights?

Group charter catering can be tailored to match your event budget and group profile, ranging from boxed meals and hot flight trays to multi-course dining. ACC Aviation accommodates all complex dietary requirements, religious meal preferences, sports nutrition plans, and branded culinary experiences upon request.

[group-charter] Can you provide bespoke branding on board the aircraft?

Yes, custom aircraft branding is a popular feature for corporate launches, incentive trips, and sports teams. Available branding options include customised headrest covers, branded menu cards, cabin napkins, flight attendant uniforms, co-branded check-in desks, and full exterior aircraft livery wraps.

[cargo] Do you arrange dedicated cargo charter flights?

Yes, ACC Aviation provides global air freight and dedicated cargo charter solutions. We source freighter aircraft worldwide for urgent, high-value, oversized, dangerous goods (HAZMAT), humanitarian relief, and heavy industrial cargo requirements.

[cargo] How quickly can you arrange an emergency cargo charter flight?

ACC Aviation provides emergency air freight support for urgent requirements. Timescales depend on aircraft availability, cargo type, routing, permits, handling requirements and operational approvals.

[cargo] What size and weight of cargo can you transport, and what aircraft are available?

We source the full range of freighter aircraft. From small feeder turboprops (1–3 tonnes) to main-deck freighters (B747F, B777F) and ultra-heavy lifters (An-124) capable of carrying massive industrial machinery. Our team conducts precise payload and door-dimension analysis for every request to match your payload to the right aircraft.

[cargo] Do I need to make ground transport arrangements through a freight forwarder?

ACC Aviation can help coordinate a complete door-to-door logistics solution by subcontracting additional arrangements when required. The team can also work alongside a client’s preferred freight forwarder.

[cargo] Can you support just-in-time (JIT) manufacturing and automotive supply chains?

Yes. ACC Aviation specialises in time-critical, just-in-time (JIT) logistics to prevent costly production line shutdowns. Our 24/7 operational control centre coordinates immediate launch charters, flight tracking, and express ground dispatch to keep supply chains moving.

Booking and Flight Planning

Planning Your Route, Airport and Departure Experience

Find practical answers about booking timescales, airport access, check-in, security and what happens when travel plans change.

How Far in Advance Do I Need to Book?

ACC Aviation can respond quickly to urgent charter requests, but booking as early as possible is recommended, particularly when specific aircraft, routes, passenger numbers, catering or branding requirements are involved.

Which Airports Can I Fly To?

Private aircraft charter provides access to thousands of airports worldwide, including many smaller regional airports not served by scheduled commercial airlines. Airport selection depends on aircraft suitability, runway requirements, route planning and passenger convenience.

Do private jet passengers go through airport security and check-in?

Yes, but through dedicated private terminals (FBOs). You bypass commercial lines, completing security and immigration checks within minutes before boarding directly.

What Happens If I Am Late for Departure?

A privately chartered aircraft offers greater flexibility than a scheduled airline service. If you are delayed on your way to the airport, your account manager can coordinate with the operator and crew to adjust the departure time where possible.

Onboard Experience

Comfort, Catering, Connectivity and Cabin Services

Understand what to expect on board, from Wi-Fi and catering to cabin crew, washroom facilities and specific cabin preferences.

Do Private Jets Have Wi-Fi on Board?

Many private aircraft offer onboard internet access. If Wi-Fi is important for your journey, ACC Aviation can prioritise suitable aircraft options with connectivity available.

What Kind of Food Will Be Served?

Catering depends on the aircraft size, flight duration, departure airport and onboard galley facilities. Smaller aircraft may offer snacks and drinks, while larger executive jets can provide a more comprehensive meal service when arranged in advance.

Will There Be a Flight Attendant?

A flight attendant is not required on every charter, particularly on shorter flights or smaller aircraft. For longer journeys, larger aircraft or higher passenger numbers, cabin crew can be arranged depending on the aircraft and service requirements.

Are There Washroom Facilities on Board?

Many private aircraft have washroom facilities, although their size and specification vary by aircraft type. Larger aircraft may offer more extensive facilities, and ACC Aviation can source specific cabin configurations where required.

Can I Smoke on Board?

Smoking policies vary by aircraft owner and operator. If smoking on board is a requirement, ACC Aviation can check suitable supplier options and confirm whether it can be accommodated.

Accessibility and Family Travel

Support for Pets, Families, Children and Assisted Travel

ACC Aviation can help coordinate charter requirements for passengers who need additional assistance, family-friendly travel or pet-friendly cabin options.

Can I Bring Pets into the Cabin?

Yes, pets can often travel in the cabin on private aircraft. ACC Aviation can help arrange a suitable aircraft, secure the necessary operator permissions, provide guidance on documentation and coordinate cabin requirements for pet travel.

Are Private Jets Wheelchair Accessible?

ACC Aviation can support passengers who require wheelchair access or assistance throughout their journey. Accessible ground transfers, airport assistance and suitable aircraft arrangements can be coordinated according to each passenger’s needs.

Can Children and Babies Travel on a Chartered Flight?

Yes, children and babies can travel on a chartered aircraft. Families should provide details of any child seats, pushchairs, travel cots, luggage and additional requirements so that ACC Aviation can arrange a suitable aircraft and storage plan.

Are Ground Transfers Included?

Ground transfers are not always included as standard, but ACC Aviation can arrange transport to and from the airport when required. Helicopter transfers can also be coordinated to provide faster access to certain destinations.

Group Charter

Aircraft Charter for Teams, Events, Delegations and Large Groups

Group charter solutions are tailored around passenger numbers, route requirements, schedules and the level of service required for coordinated travel.

What Types of Aircraft Do You Use for Group Charter?

Group charters are tailored to passenger numbers, routes, schedules and operational requirements. ACC Aviation can source aircraft ranging from regional turboprops and narrow-body aircraft to wide-body airliners for larger group movements.

Is There a Maximum Group Size for Aircraft Charter?

The maximum number of passengers that can travel on a single aircraft depends on the aircraft type and seating configuration. For larger groups, ACC Aviation can arrange suitable high-capacity aircraft or coordinate multiple aircraft where required.

What Catering Is Available for Group Charter Flights?

Larger aircraft used for group charter can usually accommodate a wider range of food and beverage options. Dietary requirements, special meals and branded catering can often be arranged in advance.

Can You Provide Branding on Board?

Yes, bespoke onboard branding may be available depending on the aircraft, operator, terminal arrangements and charter requirements. Interior branding, aircraft livery options and branded check-in areas may be available for certain group charter programmes.

Cargo Charter

Dedicated Air Charter for Urgent and Complex Freight

ACC Aviation supports time-critical logistics, oversized cargo, specialist freight and dedicated cargo aircraft requirements worldwide.

Do You Arrange Cargo Charter Flights?

Yes, ACC Aviation can source specialist cargo aircraft worldwide for urgent, complex or dedicated freight requirements.

How Quickly Can You Arrange a Cargo Charter Flight?

ACC Aviation provides emergency air freight support for urgent requirements. Timescales depend on aircraft availability, cargo type, routing, permits, handling requirements and operational approvals.

What Size of Aircraft Can You Charter for Cargo Flights?

ACC Aviation can arrange a wide range of cargo aircraft, from smaller freighters to large specialist transport aircraft for oversized or complex cargo.

Are There Limitations on Cargo Size?

Cargo size, weight, dimensions, loading method and destination requirements all affect aircraft suitability. ACC Aviation can review the payload details and identify the most appropriate cargo charter solution.

 

Do I Need to Make Ground Arrangements Through a Freight Forwarder?

ACC Aviation can help coordinate a complete door-to-door logistics solution by subcontracting additional services where required. Our team can also work alongside your preferred freight forwarder.

Can You Support Just-in-Time Production?

Yes, ACC Aviation can support time-critical supply chain requirements through dedicated air charter solutions and 24-hour operational support.

Flight Support and Operations

Operational Oversight, Supplier Coordination and Client Support

ACC Aviation supports charter arrangements through dedicated account management, vetted suppliers and 24/7 operational coordination.

Will Someone Oversee Flight Operations?

Yes, ACC Aviation provides dedicated account management and 24/7 support. Airport representatives, flight riders and additional operational support can also be arranged where required.

Does ACC Aviation Own the Aircraft?

No. ACC Aviation works with a network of vetted and verified operators to source suitable aircraft for each client’s requirements.

Who Operates the Flights?

ACC Aviation acts as an air charter broker and does not operate aircraft or retain operational control of flights. Air transport is provided by appropriately licensed direct air carriers or foreign air carriers, which retain operational control of the aircraft.

Worldwide

Our Global Offices

ACC Aviation operates internationally, with teams supporting clients across Europe, the Middle East, Africa, North America, and Asia.

Phone

+1 954 686 5220

Email

americas@accaviation.com

Address

1100 Lee Wagener Blvd, Suite 327, Fort Lauderdale, FL 33315

Phone

+971 4 250 0373

Email

dubai@accaviation.com

Address

Office 247, Building 5E-B, Dubai Airport Freezone, Dubai, United Arab Emirates

Phone

+44 1737 232 237 (24Hr)

Email

info@accaviation.com

Address

Priory Gate, 18 Castlefield Road, Reigate, Surrey RH2 0AP, United Kingdom

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